Privacy and Security Statement

As a local public body, the Town of Whitecourt is subject to the Freedom of Information and Protection of Privacy Act (FOIP).  The Town respects your privacy and is committed to protect the personal information you share with us.

Generally, you can browse through our website without giving us any information about yourself.  If you request access to online services, or if you provide us with your personal information in an email, this Privacy and Security Statement describes how and when we collect your personal information and how we use it.

We developed this Privacy and Security Statement to answer your questions about the information we collect and how we use it when you either visit eh Town of Whitecourt website or register for an online service. Review the full text of our Privacy and Security Statement.

The Town of Whitecourt’s commitment to privacy The Town of Whitecourt respects your privacy and is committed to protect the personal information that you share with us.  Personal information that is in the custody or under the control of the Town of Whitecourt is protected by privacy provision of the Freedom of Information and Protection of Privacy Act (FOIP).This Privacy and Security Statement outlines our approach to protecting your privacy, and tells you how we ensure that your privacy is protected.

Visiting our website When you go directly to the information portion of our website and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of websites that you visited immediately before coming to our website.  However, none of this is associated with you as an individual.  It is measure only in aggregate.We use this information to find out how many people visit our website and which sections of the site are visited the most frequently.  This helps us to know what type of information visitors to our site are seeking, so we can improve our website to make it easier to access information.  We record the numbers of visitors to our website, but no information about individual visitors will be kept or used.

Using our online services When you register for one of our online services; for example, your tax account, we compile a profile for you for that service.  Your profile includes your name, address, account number(s), customer identification number and some other information, relevant to the specific services.Each time you use our online services, we collect your customer identification number, information about the transactions that you complete and any web pages you visit while using the service.We use your customer identification number to identify you as a user of the service.  We use the transaction information in the aggregate to assess and improve the service.

Credit card transactions All credit art transactions are provided by Moneris eSelect Plus online payment.  They offer a secure and encrypted payment service.  For more information, please view eSelect Plus’ privacy statement Collecting and using personal information, either before or when we collect information about you, we will explain how we intend to use it.  We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose that is not consistent with the purpose for which it was originally collected.Any personal information collected for the creation of an online user account is for the customization of your account and is collected under the authority of the Freedom of Information and Protection of Privacy Act, section 33(c).If you choose to provide us with personal information in an email (see Contact Us for email address) and submitting it to us through our website, we will use that information to respond to your message and to help us get the information you have requested.

Release of your information We will only release your personal information to third parties only in limited circumstances authorized under section 17(2) and 40 of the Freedom of Information and Protection of Privacy Act (FOIP).  Some of these circumstances are:

  • Where we have your written consent, or
  • To those departments with the Town of Whitecourt who assist us in serving you, or
  • Where we are required or permitted to do so by law.

We give a limited amount of information, only as necessary, in support of these limited circumstances.

How we protect your information Personal information is managed and protected according to the FOIP Act, and we will retain your information only as long as it is required for those purposes that it was originally collected.  These purposes will be explained to you at the time of collection.The length of time we retain information varies depending on the product or service and the nature of the information.  This period may extend beyond the end of your relationship with us by only for sl long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date.  When your information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.We have thorough security standards to protect our systems and your information against unauthorized access and use.For example, our systems have been designed to ensure that your password is always private and confidential.  When you use your password, it is scrambled after you enter it.  For your protection your password is known only to you.  Our employees cannot gain access to it and they will not ask you to reveal it.  Nor should you share your password or customer identification number with family members or others.We audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate.When we provide information in response to a legal inquiry or order, we ensure that the order is valid and we disclose only the information that is legally required.All employees of the Town of Whitecourt are familiar with the procedures that must be taken to safeguard customer information.

Your right to review your information We will give you access to the information we retain about you upon written request.  Most of this information is in the form of your transaction records.  These are available to you through your account statements, by visit the Town of Whitecourt Administration Office, or by accessing your account through our online services.If you require other information, simply contact the department or office where your account is maintained.  We will ask you specific details such as your name, address and account number, in order to assist you with your request.

Keeping your information accurate We will make every reasonable effort to keep your information accurate and up-to-date.  Having accurate information about you enables us to give you the best possible service.  You can help by keeping us informed of any changes: for example, a new address or telephone number.  If you find any errors in our information about you, le us know and we will correct them immediately and make sure the correct information is conveyed to anyone we may have misinformed.  If you information remains in dispute, we will note your opinion in the file.  Use the email provided in the “Contact Us” area or phone 780-778-2273.

Email comments, questions or responsesWhen you send us an email or ask us to respond to you by email, we learn your exact email address and any information you have included in that email.We use your email address to acknowledge your comments or reply to your questions, and we will store your message and our reply in case we correspond further. Remember email over the Internet is generally unencrypted.

Your concerns matter to us If you have any concerns or questions about privacy and confidentiality, or any concerns about the way a request was handled you can take the following actions.Begin by contact the manager of the department/office that handles your account.  They have the decision-making authority to resolve most concerns.If your problem or concern remains unresolved, please contact the FOIP Coordinator at 5004 52 Avenue, Box 509, Whitecourt, Alberta, T7S 1N6 or at 780-778-2273.

Who can answer your questions about privacy To discuss any privacy concerns that are not addressed in our privacy and security statement, simply contact the FOIP Coordinator at 5004 52 Avenue, Box 509, Whitecourt, Alberta, T7S 1N6 or at 780-778-2273.The Government of Alberta also maintains a website with free access to the Freedom of Information and Protection of Privacy Act (as well as other legislation) at

Town of Whitecourt
5004 52 Avenue, Box 509
Whitecourt  AB  T7S 1N6
Ph: 780.778.2273   Fax: 780.778.4166
Whitecourt Woodlands Tourismmiller centre