COVID-19 Information for Whitecourt

 

With novel Coronavirus (COVID-19) cases being confirmed in Alberta, the Town wants to ensure the public has access to updated information about this virus.  COVID-19 information and updates are publicly available on the Alberta Health and Alberta Health Services websites: 

What is the Town of Whitecourt doing?

The Town of Whitecourt continues to monitor the COVID-19 pandemic across Alberta, and has adjusted operations per the direction and recommendation of the Province of Alberta.  On March 17, 2020, the Town of Whitecourt activated its Emergency Management Plan and partially activated Whitecourt’s Emergency Coordination Centre (ECC).  The ECC activation allows Town management to provide community responses that support Alberta Health recommendations, and protects and assists our residents and staff during this event.  Whitecourt has a continuity plan in place to ensure essential services continue in our community uninterrupted. 

In response to the Alberta Government’s relaunch strategy, the first stage of the Town of Whitecourt’s reopening plan began on June 1, 2020.  To ensure the municipality is keeping within the provincial relaunch framework, Whitecourt has  developed its own municipal strategy that mirrors the stages the Province has put in place. 

As this is an evolving situation the Town’s knowledge of COVID-19 continues to grow as new information becomes available, and any new evidence will inform us on any future actions.  The public is encouraged to monitor the Town’s website and Facebook page for any future updates regarding COVID-19.

Facility Closures and Service Changes

The nature of services offered in some Town facilities result in an inability to enforce recommended social distancing practices. Additionally, there are limited staffing numbers, making service maintenance challenging if illness were to spread.    Facility closures identified below will remain in effect until further notice.

Town Office

  • As of Monday, August 20, 2020 the Town Office will open to the public for drop-in service.
  • Payments made by cheque can be deposited in the drop box at the front entrance of the Town Office between 9:00 a.m. and 4:00 p.m., and residents are encouraged to use their banking payment system and the Town's online payment system (for credit card payments) accessible via www.whitecourt.ca
  • Due to COVID-19 health protocols, you may experience longer wait times than usual if attending the office in person for bill payments, permits and general inquiries.
  • Call 780-778-2273 to find out if your service request can be conducted remotely.  For unique services, appointments may be scheduled with staff members.
  • If you have a scheduled appointment with a staff member, or have a delivery, please ring the bell that is located in the building entrance.
  • For community members that choose to access the facility, the following health measures will be implemented:
    • All those entering the building will be asked to pre-screen themselves for symptoms, and are asked to stay home if feeling unwell, are a close contact of someone with COVID-19, or have recently travelled internationally in the last 14 days (Albertans are legally required to isolate for 14 days if they returned to or entered Alberta from outside Canada or are a close contact of someone with COVID-19).  Hand sanitizer will be provided upon entering the facility, and directional signs and markers will be in place that public members are asked to follow.  All services and appointments will take place at a front desk, and public members are asked to follow social distancing protocols.
    • Occupancy into the building will be limited; public members are advised that wait times may be longer than normal for in-person services.  Should you require an appointment with a specific staff member, you are encouraged to book an appointment as those with appointments will receive first priority.
    • The Office will be open normal hours of operation: 8:30 a.m. to 12:00 p.m. and 12:30 to 4:30 p.m. Monday through Friday. ​

Allan & Jean Millar Centre

  • The following facility amenities have reopend to the public:
    • Pembina Fitness Centre – Cardio equipment has been spaced to allow for physical distancing; occupancy limits may be imposed.   Change room use will have occupancy limits, and users are encouraged to change at home.
    • Alberta Newsprint Company Squash and Racquetball Court – Use must be pre-booked and mini cohort use is encouraged.
    • JR’s Pressure Service Fieldhouse – Must be pre-booked for individual and organized use. 
    • Childmind Services – Must be pre-booked, drop-in services not permitted.  Weekly registrations will be accepted for either the morning or afternoon time slots; in order to register you must have a valid punch pass.
    • The SemCAMS Midstream Aquatic Centre lane and leisure pools are open for public use.  The steam room and hot tub will remain closed until further notice.  The McDonald’s Whitecourt Go Active Zone and Rotary Running Track will remain closed until further notice.

Carlan Services Community Resource Centre

  • Limited public access.
  • Open to provide Whitecourt Food Bank services.  Hours of operation are Monday, Wednesday, and Friday from 11:00 a.m. to 2:00 p.m.  Contact the Food Bank at 780-778-2341.
  • The Whitecourt Eary Learning and Childcare Centre is open with limited access.  Contact the Centre at 780-706-3295.

Forest Interpretive Centre

  • Limited public access. 
  • The Visitor Information Centre and Heritage Museum are open to the public.  Physical distancing protocols are in place.  Meeting spaces are not available for rent, and outbuildings remain closed
  • Contact the Forest Interpretive Centre at 780-778-3433.

Parks & Pathways

  • Park areas throughout Whitecourt remain open, including local trails and pathways.  Please follow social and physical distancing practices as recommended by the Province of Alberta. 

Playground Structures

  • Residents are encouraged to utilize the playground in their immediate neighbourhood, and physical distancing protocols of 2-metres must be maintained when using equipment.  Users are responsible for bringing and using their own sanitizers to sanitize equipment and hands prior to and after use, and are recommended to wash hands with soap and water when returning home.

Public Works Shop

  • Open for staff; closed to the public.
  • Call 780-778-2705 to speak with a member of the Infrastructure Services Department.

RCMP 

  • For all emergencies call 9-1-1.  Prior to visiting the RCMP Detachment please call 780-778-5900 to find out if your service request can be conducted via telephone.

rotary park

  • Open spaces, trails, Splash Park, and the playground at Rotary Park are open for public use.  The Whitecourt River Slides and seasonal washroom facility (located near the River Slides) remain closed.  
  • Physical distancing protocols of 2-metres must be maintained when using equipment.  Users are resonsible for bringing and using their own sanitizers to sanitize equipment and hands prior to and after use, and are recommended to wash hands with soap and water when returning home. 
  • When parking your vehicle at Rotary Park please leave an empty stall between parked  cars to meet physical distancing requirements.

Scott Safety Centre

  • Open for staff; closed to the public.

Transfer Station

  • Open daily from 10:00 a.m. to 6:00 p.m.

Whitecourt Fire Hall

  • Open to staff; closed to the public.
  • Special measures are being taken to ensure the continuation of emergency response.  There is no change in the level of service provided to the community.

Whitecourt Public Library

  • Closed
  • For information visit the Library's website at www.whitecourtlibrary.ab.ca or on Facebook at www.facebook.com/whitecourtlibrary.

Whitecourt Regional Landfill

  • Open Monday to Saturday 9:00 a.m. to 5:30 p.m.  Closed on Sundays and statutory holidays.  (Drop offs must be at the landfill at least 15 minutes prior to closure to allow time for unloading.)

Whitecourt Transit

  • For hours of service, click here.
  • Masks or face coverings are required to use Whitecourt Public Transit services.  Drivers will require riders to have a mask or face covering (scarf, bandana) on prior to entering the bus.
    Peak transit service will be suspended until further notice.  Hourly service during the week will continue to operate as scheduled, as well as weekend service. Updates on the status of the transit service will continue to be posted on TransLoc as well as the Town of Whitecourt’s Facebook page and at website at www.whitecourt.ca.   
  • Monthly public transit passes and ticket books can be purchased with a credit card over the phone by calling Guest Services at the Allan & Jean Millar Centre. (780-778-3637 extension “0”). Passes and ticket books purchased over the phone will be available for pick up from a public transit driver.
  • Monthly passes and ticket books can be purchased with cash on a public transit bus from a driver. The exact amount of for a monthly pass ($40 for Youth/Seniors; $70 for Adult; $40 for Transportation Grant) or a ticket book ($25) is required as change cannot be provided by the driver. Cash fares, per one-way ride, are also accepted ($3.00).

Relief Measures

Account credits will be provided to those affected by registered program postponements due to the closure of the Allan & Jean Millar Centre and other public facilities.  Prorated credits have been given to individuals registered in programs that were already underway when closures took effect the week of March 16, 2020. Annual and continuous monthly memberships at the Allan & Jean Millar Centre have been placed on hold and will remain on hold until the facility reopens (scheduled EFT payments have been suspended until further notice). 

To help ease the financial burden being felt by residents and businesses as a result of the COVID-19 pandemic, Whitecourt Town Council has authorized the extension of the property tax payment deadline to August 31, 2020.  This extension will add two additional months for ratepayers to make payment. 

Whitecourt Town Council also authorized the waiving of penalties and suspension of service connections for utility account non-payment for a 90-day period to June 30, 2020.  

Automatic payments for tax and utility accounts will continue unless the account holder contacts the Town of Whitecourt to request cancellation of their payments. 

Information Links

Latest Update for Whitecourt

COVID- 19 UPDATE FOR WHITECOURT - August 7, 2020

 

The Town of Whitecourt continues to monitor the COVID-19 health emergency across Alberta, and has adjusted operations accordingly through a phased in re-opening approach.

Whitecourt Town Office Operations

The office has been open to the public over the last several weeks by appointment; however, as of Monday, August 10, 2020, the Whitecourt Town Office will open to the public on a drop-in basis.  

Although the Town Office is open, public members are encouraged to utilize online and telephone service options for bill payments, permits and general inquiries.  As the property tax deadline of August 31, 2020 approaches, property owners are reminded that payments can be made:

  • Using online banking or at your financial institution.
  • Using Virtual City Hall available at www.whitecourt.ca which provides 24-hour access and the ability to pay online anywhere, anytime.
  • By cheque using the drop box at the front entrance of the Town Office from Monday to Friday between 8:30 a.m. and 4:30 p.m., or by mail postmarked as of August 31, 2020.
  • In person at the Town Office - Due to COVID-19, you may experience longer wait times than usual if paying in person.  

For community members that choose to access the facility, the following health measures will be implemented:

  • All those entering the building will be asked to pre-screen themselves for symptoms, and are asked to stay home if feeling unwell, are a close contact of someone with COVID-19, or have recently travelled internationally in the last 14 days (Albertans are legally required to isolate for 14 days if they returned to or entered Alberta from outside Canada or are a close contact of someone with COVID-19).  Hand sanitizer will be provided upon entering the facility, and directional signs and markers will be in place that public members are asked to follow.  All services and appointments will take place at a front desk, and public members are asked to follow social distancing protocols.
  • Occupancy into the building will be limited; public members are advised that wait times may be longer than normal for in-person services.  Should you require an appointment with a specific staff member, you are encouraged to book an appointment as those with appointments will receive first priority.
  • The Office will be open normal hours of operation: 8:30 a.m. to 12:00 p.m. and 12:30 to 4:30 p.m. Monday through Friday.
Government of Alberta Guidance Document for Sport, Physical Activity and Recreation

As many community members are preparing to register for organized sports and extracurricular programs starting this fall, the Town of Whitecourt encourages you to reference the Government of Alberta’s guidance document for sport, physical activity and recreation.   The document was recently updated and includes the following highlights:

  • Teams in different mini-leagues should not play each other. 
  • Athletes should not belong to multiple sports mini-leagues. 
  • Athletes should select one sports cohort for the duration of Stage 2. 

For a copy of the guidance document visit:

COVID-19 information and updates are publicly available on the Alberta Health and Alberta Health Services websites: 

Past Updates for Whitecourt

How you can help

To protect yourself and others:

  • practice physical distancing
  • wash hands often with soap and water for at least 20 seconds
  • cover coughs and sneezes with a tissue or your elbow
  • avoid touching your face with unwashed hands
  • avoid travel outside Canada
  • watch for COVID-19 symptoms: cough, fever, shortness of breath, runny nose or sore throat

When out in public, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. You do not need to remain indoors, but you do need to avoid being in close contact with people.  This means making changes in your everyday routines to minimize close contact with others, including:

  • Keep at least 2 metres (6 feet) from others when going out for groceries, and other essential needs,
  • Limit the number of times you leave your home for errands,
  • Try to shop at less busy times,
  • Wash or sanitize your hands after touching communal surfaces.

Physical distancing is different than self-isolation.  Albertans are legally required to self-isolate for:

  • 14 days if you returned from international travel or are a close contact of a person with COVID-19, plus an additional 10 days from the onset of symptoms, should they occur.
  • 10 days if you have a cough, fever, shortness of breath, runny nose, or sore throat that is not related to a pre-existing illness or health condition.

If you are self-isolating:

  • Stay at home – do not attend work, social events or any other public gatherings.
  • Avoid close contact with other people, including household members but especially seniors and people with chronic conditions or compromised immune systems.
  • Don’t take public transportation, like buses, taxis or ride sharing.
  • Watch for symptoms.

For more information visit www.alberta.ca/self-isolation.aspx.

Enforcement of provincial health measures

Through the amendments to the Procedures Regulation under the Provincial Offences Procedures Act, community peace officers, in addition to police, will be able to issue tickets to enforce COVID-19 public health order.

  • Fines administered through tickets for violating an order are $1,000 per occurrence
  • Courts will also have increased powers to administer fines of up to $100,000 for a first offence and up to $500,000 for a subsequent offence for more serious violations.

The following public health orders subject to fines for violation include:

  • Any individual who has travelled outside of Canada must go into mandatory self-isolation for 14 days from their return, plus an additional 10 days from the onset of any symptoms should they occur, whichever is longer.
  • Any individual who exhibits COVID-19 symptoms must self-isolate for a minimum of 10 days from the start of their symptoms, or until the symptoms resolve, whichever is longer.  Symptoms include cough, fever, shortness of breath, runny nose, or a sore throat.
  • Any individual who has been identified by Alberta Health Services as a close contact of a person(s) with COVID-10 must go into mandatory self-isolation for 14 days from the date of last having been exposed to COVID-19, plus an additional 10 days from the onset of any symptoms should they occur, whichever is longer.
  • Mass gatherings must be limited to no more than 50 attendees.
  • Access to public recreational facilities, private entertainment facilities, bars and nightclubs is prohibited.
  • Visitation to long-term care and other continuing care facilities is limited to essential visitors only.

Albertans who witness/are aware of individuals who are not following self-isolation orders are to:

  • Take proper precautions and, if possible, distance yourself from the individual to limit your risk of exposure if they have symptoms.
  • If possible, remind the person that not following public health orders is against the law and puts people at risk.
  • Notify local law enforcement immediately of any individuals who are not following the self-isolation orders by submitting a complaint online at https://ephisahs.microsoftcrmportals.com/create-case/.

The Government of Alberta and Alberta Health Services are working with local enforcement agencies to manage complaints.

 

Business Resources - Economic Support and Recovery

There are a number of new and existing resources that are available to local businesses that will provide support at this time.  Whitecourt, the Whitecourt & District Chamber of Commerce, and Community Futures Yellowhead East have compiled information links on this page to provide easy access to our community.  To access the resources click here.

Family & Community Supports and Services

It is important to know where you can turn if you or someone you know is experiencing family violence during the COVID-19 pandemic. Help is available to Albertans dealing with family violence, partner abuse, sexual violence, child abuse, elder abuse, pet abuse, or financial abuse.

We all play a role in learning where to turn to for help. Please consider sharing these supports among your personal and professional networks.

  • Read and share – Family violence during COVID-19 info sheet
  • In case of emergency, call 911. Police and emergency responders will continue to respond throughout the pandemic, even to those in quarantine. 
  • Family Violence Info Line
    • anonymous support from trained staff:
      • Call 310-1818 | 24/7 | 170+ languages
      • Chat online alberta.ca/SafetyChat | 8 a.m. - 8 p.m. daily | English
    • Other supports and services for those experiencing family violence

Social Support Services for COVID-19

Effective April 21, 2020, the Government of Alberta will be temporarily suspending applications for the $30 million in emergency social services funding to charities, not-for-profits and civil society organizations to support their COVID-19 response. Government has received over 600 applications. Current applications are being reviewed, and approvals for urgent requests will occur before reopening intake of applications. 

Reminder To Residents About The "Unflushables"

Disposable wipes (disinfecting, baby, etc.) may be labeled “flushable” but they don’t break down in the sewer system and can get clogged in your household plumbing.  If wipes make it to the collection system in your neighbourhood, they can back up sewer collection lines and clog pump stations.

In recognition that there are toilet paper shortages currently, as well as an increased use of disinfecting wipes, the Town of Whitecourt reminds residents that flushing certain items may result in expensive maintenance issues both to homeowners and the community.  Utility staff recently completed maintenance on two lift stations as a result of items being improperly disposed of into the sewer system.  In both cases, disposable wipes caused blockages in the system pumps.

  • Please don’t use toilets to dispose of garbage.  The only items that should be flushed are human waste and toilet paper.   Toilet paper is designed to decompose and quickly breaks down in water.
  • In addition to disposable wipes, paper towel, Kleenex and sanitary products should NOT be disposed of in your toilet as they will also clog your household plumbing and muncipal infrastructure.

For more information on what should not be disposed of in the sewer system, visit our website and search “Unflushables”. 

Alberta's Relaunch Strategy

Alberta Relaunch Strategy

Alberta’s Relaunch Strategy puts safety first while gradually reopening businesses, resuming activities and getting people back to work. Up-to-date information on the relaunch strategy can found at https://www.alberta.ca/alberta-relaunch-strategy.aspx

Businesses should reference the websites below for information and guidelines for the reopening.  

Alberta Biz Connect

Sector specific guidelines and operating planning guidelines are available for businesses included in stage 1 on the Alberta website.  https://www.alberta.ca/biz-connect.aspx

Phase 1: (to begin as early as May 14)

  • Some businesses will be allowed to reopen and resume operations with two-meter physical distancing requirements in place. In addition to personal care, education and medical facilities, these include:

    • Retail businesses such as clothing, furniture and bookstores.

    • Museums and art galleries.

    • Summer camps with limits on occupancy.

    • Dine-in restaurants, cafés, lounges, and bars at 50 per cent capacity.

    • Some additional outdoor recreation.

  • In Phase 1, non-essential travel is not recommended, self-isolation protocols still apply, and remote working is advised where possible.

Phase 2: (timing dependent on the success of Phase 1)T ON THE SUCCESS OF PHASE 1)

  • More businesses will be allowed to open, including

    • Restaurants, cafés, lounges and bars continuing to operate at reduced capacity.

    • Permitting of some larger gatherings (number of people to be determined as we learn more about the levels of risk for different activities) in some situations.

    • Movie theatres and theatres opening with restrictions.

  • In Phase 2, non-essential travel is not recommended and self-isolation protocols still apply.

Phase 3: (timing dependent on the success of Phase 2)

  • All businesses may resume operations

  • Larger gatherings may be permitted, including

    • Arts and culture festivals, concerts and major sporting events will be permitted with enhanced protection controls in place.

    • Nightclubs, gyms, pools, recreation centres and arenas will reopen with enhanced protection controls in place.

  • In Phase 3, physical distancing restrictions will be maintained, though industry conferences may resume with restrictions. Non-essential travel is no longer discouraged.    

We are here to help

Although, our buildings are closed, we are still here to help. This page has a quick reference to services that are available in Whitecourt and links to provincial and federal supports. This page will be continually updated as new information is identified. Residents will need to research the information that is relevant to them and contact the organizations/institutions directly.

Please contact our team at 780-778-3637 ext.0 between 7:00am-5:30pm Monday-Friday if you have any questions related to the resources provided in this list.

To find out what local businesses are operating and business hours visit Things That Are Open.

Federal and Provincial Services

Service Canada

Alberta Supports

Hours of operation: Call between 7:30 am to 8 pm, Monday to Friday
1-877-644-9992 toll-free province wide
https://www.alberta.ca/alberta-supports.aspx

Crisis Text Line Alberta

 A service available 24-7 that offers information, referrals and volunteer-led, text-based support for Albertans of all ages, by texting CONNECT to 741741.

AHS Text4Hope 
Three months of daily Cognitive Behavioural Therapy (CBT)–based text messages written by mental health therapists. Helps people identify and adjust the negative thoughts, feelings and behaviours a pandemic might be expected to provoke. Through a set of daily messages, people receive advice and encouragement helpful in developing healthy personal coping skills and resiliency. https://www.albertahealthservices.ca/topics/Page17019.aspx 
Text COVID19HOPE to 393939 to subscribe.

Alberta Health Services – Additional Mental Health & Support Resources

 

Mental Health & Community Support Services

AIM Counseling Services

Please Text or call to set up initial appt.  
www.aimcounselling.ca
Kristin LeCourse R. Psych 80-262-3488
Sandra Young Kolbuc RMFT 780-778-2211

Reflections Psychological and Support Services

Monday to Friday 9am-5pm
Individual counseling and support currently being provided via videoconferencing (online) or over the phone.

Jennifer Strebchuk, M.Sc. R. Psych
780-779-2337 ext 1

Alberta Health Services - Whitecourt Mental Health

8:00 am-12:00 pm & 1:00 pm-4:30pm
780-706-3281
New clients contact the intake number: 1-844-817-5009, once they complete their intake they will be assigned an appointment with a therapist. Our crisis services are also still available at the hospital. We are continuing to offer therapy via telephone or in some cases Zoom. We are also willing to discuss alternative options of connecting with clients whom have to barriers accessing services via telephone or zoom.

AHS-Early Childhood Intervention Program

Tuesdays , Wednesdays, alternating Thursdays  8:00 a.m. – 4:30 p.m.
Dana McLean 780-396-2636 (office)
780-778-0917 (cell)
dana.mclean@albertahealthservices.ca

Supporting clients with children who have delays or disabilities – during COVID-19 this is done through text, phone call, Facetime, Skype, or Zoom. 

AHS Addiction Services

8:00 a.m. -12:00 p.m. & 1:00 p.m. - 4:30 p.m.
780-778-7123

We are continuing to offer therapy via telephone or in some cases Zoom. New clients call the Addictions Office to speak with someone about their options. We are also willing to discuss alternative options of connecting with clients whom have barriers accessing services via telephone or zoom.

Alberta Works

Office closed
Call 780-778-7149 for assistance

Community Lunch Box

Monday to Thursday -  9 am to 4 pm
Dani Koester @ 780-778-8252 or email  to admin@communitylunchbox.ca

  • Bottle Drop-off - We are still accepting bottles for our Bottle Recycling Program. 

    • People can drop off their bottles at any of our many bottle drop-off bins and drop-off locations.  They can also call us to have us come to their homes or businesses to pick up their bottles.  Once they call bottles can be left outside their homes or businesses for us to come pick up during business hours. 

  • Volunteering Opportunities - We have several different jobs that can be filled that meet the regulations around social distancing and safe operating procedures during COVID-19. Contact Dani for more information. 

Food Bank

Monday, Wednesday, & Friday - 11:00 a.m. - 2:00 p.m.
780-778-2341
76 Sunset Boulevard
Pick up available.

Healthy Families Healthy Futures

8:30 a.m. to 4:30 p.m.
780-307-2444
main.office@hfhfalberta.com
Jen Frizell – FASD Mentor
Kelly Rogers – Home Visitation
Mandy Hancock-Teynor – PCAP Worker

Video calls and telephone calls and accepting referrals for all programs.

Hello Neighbour

Telephone support program for seniors feeling isolated. Contact Fay Arcand at 780-778-3637 ext. 417.

Lac Ste. Anne Foundation - Supportive Housing Services

Tuesday-Thursday 9:00-4:00
780-778-3623
The Lac Ste. Anne Foundation offers several Supportive Housing Programs to provide low-income individuals, couples and families with safe, affordable housing. We are currently not able to accept applications for rent subsidy.

McLeod River Primary Care Network (MRPCN)

Office closed to public.
780-779-0079
Darren Caines

Contact office to connect with program staff.

McMan Youth Family and Community Services

8:30 a.m. - 4:30 p.m.
780-778-3290 

Services to clients referred through Children's services are supported through phone/video/ text and assisted in other ways that meet AHS guidelines

Safe Visitation: The program will accept intakes. Visits presently through supported phone calls. The program can also help with safety planning and other issues related to family violence and provide for presentations to staff and/ or clients.

Additional parenting information and tips for parents and children available though facebook@whitecourtmcman

Meals on Wheels

8:00 a.m. - 4:00 p.m.
780-779-0079
Meals Delivered Monday and Thursday
Please contact your health provider to apply for meals on wheels.

This service provides nutritious meals delivered to an individual's home at noon on Mondays and Thursdays. The program can be used only once a week on Mondays or Thursdays or both days if desired. ​​Each meal is provided at a cost of $9.00, with a minimum purchase of a 10 meal punch pass. Free delivery.

Norquest College

8:15 a.m. - 4:30 p.m.
Reiko Mochizuki 780-644-5927 or student.recruitment@norquest.ca

Individual and group prospective student advising appointment and presentations via phone call and Zoom. We can try to accommodate other video call platforms.

The Community Adult Learning Program at NorQuest College

Odette Lloyd, Community Adult Learning Program, NorQuest College

Whitecourt and area, including Lac Ste. Anne County
Odette.lloyd@norquest.ca
Cell: 780-220-6460

Hours of Operation: Monday to Friday, hours vary

  • Virtual or Phone meetings available by request outside of business hours

Services and Special Considerations during COVID:

  • Support for adult learning in Reading, Writing, Math, English Language Learning, GED preparation, etc.
  • One on one tutoring support available remotely (online, by phone, etc.)
  • Information and referrals to online credit learning opportunities through NorQuest College
  • Currently no Face to Face instruction or supports being delivered; Face to Face programming through the Community Adult Learning Program will resume once public health directives allow
  • Connect with Odette directly by email, phone or text to ask about learner supports, or to volunteer as a tutor/learning coach

Tennille's Soup Kitchen

780-778-8316
Delivering frozen meals on Thursdays.
Leave a message; orders need to be in by Wednesday.

Wellspring Family Resource & Crisis Centre

780-778‑6209
Our office has limited access please buzz to speak to a worker if you are coming to our building.

Crisis line available 24 hours 780-778-6209

Shelter is still accepting residential clients based on availability. Adult and Youth Outreach workers are available for appointments through phone. 

Additional information:
Toll Free: 1-800-467-4049
Text: 780-778-1059
email: wsprg@telus.net
Website: www.whitecourtshelter.ca
Twice is Nice: 780-706-3181

Whitecourt & Area Family Support Program

780-778-3637

The Whitecourt & Area Family Support Program (FSP) is a free service program that will provide support and counselling to families with youth 7-18 years of age.

Check out their Facebook page for resources, tips, and interactive live videos.

Whitecourt Family Violence Initiative

Available by phone 8:30 a.m. to 4:30 p.m., Monday - Thursday
780-268-0545, Whitecourt Family Violence Initiative Facebook page

Check out the Facebook page for information on safety tips, education and awareness, as well as ways to access help.

Victim Services - Eagle Tower Victim Services Society

Tina Prodaniuk
Hours:  8:30-4:30pm and 24/7 on-call with RCMP referral 

Special COVID-91 considerations: We will not be doing any in-person contact with clients.  All communication will be done via phone.

780-779-5924 please leave a message and we will return your call within 72 hours.

Recreation

Allan & Jean Millar Centre

780-778-3637 ext. 0
guestservices@whitecourt.caAvailable by phone 7am-5:30pm Monday-Friday

Check our Facebook page for Live Fitness videos, and our Community Connection Initiative with ideas and activities for the whole family.

Outdoor fitness classes are now being offered!! Keep an eye on our Facebook page or give us a call at Guest Services at 780-778-3637 Ext. 0 for more information. 

Allan & Jean Millar Centre - Facebook

Sports Equipment Lending Program – Contact Guest Services if you are interested in borrowing equipment for the duration of our closure.

Free Family Fun Kits – kits include, kite making craft, skipping rope, Community Connection activity sheets. Contact Guest Services for more information.

Gardening Gloves – Communities in Bloom has partnered with the Town of Whitecourt to provide gardening gloves to our community. One per household. Contact Guest Services for more information. 

Anytime Fitness

780-396-6247
Anytime Fitness - Facebook
Now offering outdoor fitness classes. Four week training camp beginning May 24th-June 20th. Limited spots available. Message them on Facebook to register. Available to both members and non-members.

Evermore Yoga & Wellness Studio

780-778-1999
Please continue to follow our Facebook page for updates as well as complimentary yoga videos to help continue your practice. Check out Facebook page for live video yoga classes, paint nights, and henna tutorials.
Evermore Yoga & Wellness Studio - Facebook
Evermore Yoga & Wellness Studio - Online

Inside Edge

Nattalia Pudar
780-246-4430
insideedgetraining@hotmail.com
Inside Edge Training - Online
Inside Edge Training - Facebook
Offering online personal training and meal plans as well as Zoom Pound classes. Also offering outdoor fitness classes. Alberta has released information allowing outdoor recreation at this means we have clearance to operate outdoor workouts with max of 15 participants & appropriate spacing!! Spots will be limited and will go fast so please comment or message me on what spots work best! First come first serve basis!! Visit their Facebook page for more information or to register.

Studio 83

780-779-1190
candicezemp@hotmail.com
Studio 83 - Facebook
Studio 83 - Instagram
Offering live workout everyday through a private Facebook group. The workout can be played at any time in the day. Offering outdoor workouts. All classes will abide by rules is distancing and allowed number of people will add more options as classes fill up! Rain or shine we run unless downpour or storm! I will hold make up sessions monthly for poor weather days!!

First Annual Dung & Thistle Obstacle Course happening June 20th @ 12pm. 12+ Obstacles on a 3km track. Register your team or put your name in to volunteer. This is a free event with a 50/50 draw. Register with Trevor or Kari Braun or Candice Zemp. Check them out on Facebook for more information.

Whitecourt & District Public Library

780-778-2900
Whitecourt Library - Online
Online Resources & Updates on Facebook page and website. Starting May 14 the library will begin providing free reading materials on Tuesdays and Thursdays between 10 AM and 2 PM. These materials have been cleaned, sealed, and quarantined to ensure public safety. Please stay home if you are feeling sick or feel you are at higher risk. When you arrive at the library to check out the display of free materials please follow posted signage to ensure proper social distancing. Staff will be monitoring the display from inside the building, and if you need to speak with us give us a call at 780-778-2900.

Online Resources

Active For Life

www.activeforlife.com
Ideas for the whole family to stay active.

Google Interactive Arts & Culture

https://artsandculture.google.com/
Interactive Arts & Culture page with virtual tours, art explorations, experiences for all ages.

National Ballet of Canada

https://www.nbs-enb.ca/Sharing-Dance/Bring-Dance-Into-Your-Home#%E2%80%9Cthing-2%E2%80%9D
Free online dance classes for all ages.

National Theatre

https://www.nationaltheatre.org.uk/nt-at-home
Free weekly theatre productions.

Faith Organizations

Church of Jesus Christ of Latter Day Saints

 

Whitecourt United Church

780-778-2578

Family Worship Centre

780-778-2572 (Administration)
Monday to Thursday 9:00 a.m. - 4:00 p.m.
780-262-0940 (Pastor Bidell) available by text at anytime

Accepting non-perishable food donations at centre.  They have offered to help those in need of food and other assistance ie. Grocery shopping, deliveries etc. Ring doorbell during office hours.

Live services are available every Sunday at 10:30 on the Whitecourt Family Worship Centre Facebook Page.  They can also be watched at a later time on the Facebook page or on their website: https://www.whitecourt.church/

Hilltop Community Church

780-778-3113
​Link to website and live streaming of Sunday services http://www.whitecourtchurch.ca/locations/main-campus/

Kingdom Hall of Jehovah's Witnesses

780-778-4608 or 780-778-2400

Skyview Alliance Church

780-778-6806
780-778-0398 (Pastor Harold)

Skyview Alliance Church Facebook Live Sunday services at 10:30 am.  Link and hardcopy (for ESL and services) are also available on their website: www.skyviewalliance.ca in hard copy.  Counselling Services available

St. Joseph Roman Catholic Church

Personal prayer Monday to Friday from 9:00 a.m. to noon and on Sundays from 10:00 a.m. - 2:00 p.m.

YouTube - Diocese of St Paul.  Services are at 11am on Sundays. 

St Patrick's Anglican Church

780-268-5195 (Pastor Rita Milne) jrmilne@telus.net

Contact Pastor Rita if you are interested in being included in weekly reflections through email or regular mail.  No computer necessary!

Whitecourt Baptist Church

780-778-3450
Visit www.whitecourtbaptist.com to find links to Sunday Live services at 10 am, Pastor contact information and more.  You can also subscribe to the Whitecourt Baptist Church YouTube channel.

Pastoral counselling services available.  Contact Pastor Dwayne or Pastor Clayton

Ways to help

Volunteer Connector – connect with volunteer opportunities in Alberta

https://www.volunteerconnector.org/

Food Bank

Monday, Wednesday, & Friday - 11:00 a.m. - 2:00 p.m.
780-778-2341
Accepting food and cash donations.

Hello Neighbour

A friendly voice on the phone to support seniors feeling isolated.  Contact Fay Arcand at 780-778-3637 ext. 417

Kindness Matters Whitecourt

Provide a meal for someone in need.  Individuals can e-transfer any dollar amount to kindnessmatterswct@gmail.com, where each $5 donation equals one sticky note. Anyone in need can go to Freddy’s 2 for 1 Pizza and exchange a sticky note on the window for a hot meal. 100% of the donations go towards providing meals.

Nominate a Volunteer

https://www.alberta.ca/alberta-northern-lights-volunteer-recognition-program.aspx