Press Releases

Tuesday, March 31, 2020 / Categories: Press Releases

Press Release - Coronavirus (COVID-19) Update for Whitecourt - March 31, 2020

The Town of Whitecourt continues to monitor the COVID-19 pandemic across Alberta, and has been adjusting operations to meet the changing needs of our community.

Public Transit – Reminder about service change
Public Transit users are reminded that as of Wednesday, April 1, 2020, peak transit service will be suspended until further notice.  Hourly service during the week will continue to operate as scheduled, as well as weekend service. Updates on the status of the transit service will continue to be posted on TransLoc as well as the Town of Whitecourt’s Facebook page and at website at   

Passes and ticket books can be purchased at IGA and also in person on the bus from a Transit Driver (exact cash is required as change cannot be provided). 

Relief Measures
Account credits will be provided to those affected by registered program postponements due to the closure of the Allan & Jean Millar Centre and other public facilities.  Prorated credits have been given to individuals registered in programs that were already underway when closures took effect the week of March 16, 2020. Annual and continuous monthly memberships at the Allan & Jean Millar Centre have been placed on hold and will remain on hold until the facility reopens (scheduled EFT payments have been suspended until further notice).  

In efforts to support residents and businesses of Whitecourt, Town Council will be discussing utility payment penalty deferrals and an adjustment to extend the property tax due date for 2020 as a way to lessen the impact of COVID-19 on the community.

Clarification from Government of Alberta on Mandatory Self-Isolation
The Government of Alberta has clarified restrictions for Albertans under mandatory self-isolation.  To align with new federal rules under the Quarantine Act, Albertans under mandatory self-isolation are now required to remain inside and can only go for walks on their own property, such as their backyard, for the duration of their self-isolation.  This applies to everyone in mandatory self-isolation – those who are feeling well and those who have symptoms of COVID-19 including cough, fever, shortness of breath or a runny nose.

If you are required to self-isolate:

  • You can no longer go for walks in your neighbourhood or through parks until the self-isolation period ends.
  • Those who live in apartment buildings or high-rises must stay inside and cannot use the elevators or stairwells to go outside.

Albertans are legally required to self-isolate for 14 days if they:

  • Returned from travel outside of Canada after March 12;
  • Are a close contact of a person who tested positive for COVID-19 (provides care, lives with or has close physical contact, or comes into direct contact with infectious body fluids)

If you become sick during this time, you must self-isolate for an additional 10 days from the beginning of symptoms or until you are feeling well, whichever takes longer. Read more about how to

COVID-19 information and updates are publicly available on the Alberta Health and Alberta Health Services websites: