Water & Sewer
Setting up a Utility Account
If you are moving, or setting up a utility account for the first time, you will be required to complete a Utility Account Agreement Application Form. Only property owners are permitted to open accounts (utility accounts for all rental properties must be in the property owner's name). Once completed, visit the Town Office to open your account. Forms are also available at the Town Office.
If you are opening a bulk water account, a deposit is required. Scroll down to the Bulk/Cardlock Water Purchases and Accounts section for current rates.
Utility Fee Schedule (effective January 1, 2022)
Water Service Charge: $8.37/month
Sewer Service Charge: $8.37/month
Water Consumption Charge: $1.44/cubic metre
Sewer Consumption Charge (based on 100% of water consumption): $1.44/cubic metre
Waste Collection: $9.36/month
Landfill Recovery Fee: $12.77/month
Residential Curbside Recycling Program: $10.46/month
Every residence has its own water meter, and as such are individually billed. Monthly water and sewer charges are based on consumption. So the more water you consume, the higher your utility charge. Try your best to conserve water to save yourself some money.
Each month you will receive a bill and payments are required on your utility account once every month. The Town Administration Office accepts cash, cheque, Interac, Visa and Mastercard. Bank, internet, telebank and pre-authorized payments are also accepted.
Late payments will result in an arrears letter to remind you that your account is overdue. After 90 days, outstanding utility balances will be added to the property tax account for collection.
Returned payments are charged an additional $25.00. This includes returned cheques and returned pre-authorized payments.
If you need to change the mailing address linked to your account, complete the attached form and submit it to the Whitecourt Utility Clerk.
Pre-Authorized Payment Plan for Utility Bills
You are encouraged to sign up for the Pre-Authorized Payment Plan for Utility Bills. To sign up for the plan, visit the Town Administration Office with a void cheque and fill out an application form. Each month you will receive a bill, but it will indicate that the payment is going to be made directly from your bank account on the 7th of each month, or the first banking day after the 7th.
Pre-Authorized Application Form
Please inform the Utility Department in advance when you are moving out of your residence so that staff can be scheduled to take a final water meter reading on your last day in your home. If you are moving within Whitecourt, you will be required to complete a Utility Account Application Form for the new service address.
Bulk/Cardlock Water Purchases and Accounts
The Town of Whitecourt now has a "cardlock" water system located at the pumphouse at the Water Treatment Plant. Accounts can be arranged through the Utility Clerk at the Town Administration Office at 780-778-2273. A deposit is required for every bulk/cardlock water account. Users are required to provide your own hose with a 3" male camlock end.
Fee Schedule (effective January 1, 2022)
$61.21 for the first 14 cubic metres
$6.69/cubic metre from between 15 and 250m3
More than 250 cubic metres is charged at $11.81/m3
Be sure to cancel the account if you are no longer using it, as you will be charged the flat rate regardless of use and consumption. Invoices are produced monthly on the amount of water used.